Frequently asked questions

It's a pay-what-you-want tour. You reserve your spot without paying anything upfront, and at the end, each person decides how much to contribute to the experience. For reference, the typical contribution from travelers is between €10 and €30 per person.

It's a pay-what-you-want tour: each person values the work and experience with whatever amount they deem appropriate. As a guide, the typical contribution from travelers is between €10 and €30 per person.

The donation is collected in cash at the end of the tour, so it's best to bring some cash. If you prefer another form of payment, let your guide know at the start and you can work it out.

It's not mandatory. You can show up at Puerta del Sol and join the group. without prior reservation, And it doesn't matter if you're coming alone: the minimum of two people is just for the tour to run, not a requirement for you. If there's a departure that day, you can join. The only thing to do is check if there is a tour, and booking is the safest way to find out: there's no upfront payment and cancellation is free.

Yes. If there's a tour that day and you see us with the purple umbrella in the city center with the group already underway, just come and join us. No need to let us know or give any explanations: the guide will fill you in in a minute and you can continue the tour with the rest of the group.

About two and a quarter hours, walking through the historic center with stops along the way. The Prado Museum tour takes a little longer, about two and a half hours.

Yes, and it's free. You can cancel up to 24 hours before the tour. Since you don't pay anything upfront, canceling won't cost you anything; we just ask that you let us know so we can offer the spot to someone else.

The route is the same whether it's raining or sunny. You just need to bring an umbrella or raincoat. We brought ours, which also serves as our signal to meet up.

Comfortable shoes, above all. In summer, water and sun protection; in winter, a coat. We'll provide the rest.

Available in Spanish and English, with local guides in both cases. You choose the language of the tour when booking.

The essential tour of Habsburg Madrid, in Spanish and English, and a private visit to the Prado Museum. You can see them all on the tours page.

A local guide who knows the city firsthand and has been sharing its story for years. You can meet the team on our guides page.

Yes. It's a leisurely stroll through the city center, with frequent stops and no strenuous sections. If you need a more relaxed pace or are traveling with a stroller, please let us know when booking and we'll accommodate you.

We work with small groups so you can listen carefully and ask questions without feeling overwhelmed. The guides carry phones in case of any unforeseen circumstances during the tour.