General conditions

Last updated: August 26, 2026

These conditions govern booking and participation in the tours of 4U Madrid Walking Tour. By booking a place, you agree to these terms. If something doesn't suit you, please contact us before booking and we can discuss it.

1. How to book

From the booking form from this website, indicating language, date and number of people.
By WhatsApp in it +34 633 71 70 16 or by mail in 4umadrid@gmail.com.

You will receive an email confirmation with the date, time and meeting point. That confirmation is your reservation.There's no need to print anything or show any proof.

Online reservations must be made with a minimum of 24 hours in advance. If you need something for today or tomorrow, write to us on WhatsApp and we'll try.

Acceptance of these conditions. By ticking the acceptance box on the booking form—or, if you book via WhatsApp or email, by confirming your booking after we send you the link to this page—you declare that you have read and agree to them. Information about who provides the service and how to contact them is available in the legal notice.

2. Price and payment method

The city tours operate by free contributionThere is no payment required to book, and at the end of the tour, each participant decides what to contribute based on their experience and their means. There is no minimum amount and no obligation to contribute.

The contribution can be made in cash or electronically at the end of the tour.

The A visit to the Prado Museum is the exception.It has a fixed price that is paid upon booking, as it includes museum admission. Its terms and conditions are detailed in section 5.

3. Meeting point and punctuality

Unless we tell you otherwise, we'll see you at the Puerta del Sol, portal no. 6, opposite the ZapShop shoe store. Look for the purple umbrella aloft.

Tour in Spanish: 11:15 am. Tour in English: 11:15 am.
Arrives five or ten minutes before to locate us calmly.
The routes They leave on time. The group cannot wait for anyone who arrives late, and in that case there will be no right to reschedule.

4. Cancellations and changes

Cancel a pay-what-you-want tour It is completely free. And you can do it right up until the moment of departure. We do ask, however, that you let us know: we'll free up the spot for someone else and avoid waiting for you.

To cancel, use the "Cancel my booking" link in the confirmation email: the booking will be cancelled immediately, and both you and we will receive a notification. You can also reply to that email or contact us via WhatsApp.

We may cancel or modify a tour due to unforeseen circumstances, weather conditions that make the activity unsafe, or if the minimum number of participants is not reached. In that case, we will notify you as soon as possible and offer you an alternative date. We go out rain or shineRain alone won't cancel anything, so bring comfortable shoes and something warm.

5. Specific conditions for visiting the Prado Museum

This is a private tour, for groups of 2 to 6 adults, and it works differently:

The price includes the museum entrances, who buys and delivers your guide, and is paid in full when booking.
The time will be arranged with you via WhatsApp, within the specified time frame. 11:00 a.m. to 3:00 p.m., Monday to Friday.
We'll meet in front of the museum ticket booths, at the Goya Gate, with a ten-minute grace period. The museum is strict about the reserved entry time.
Until three minors under 18 years old They can accompany you without paying admission or tour fees, always with a minimum of two adults.
He total price You will be notified of the visit in writing, via WhatsApp or email., before you pay anything.

If we are the ones who cannot make the visit —due to the guide's illness, force majeure, or another reason beyond your control— we will offer you another date, and if that doesn't work for you, We will fully refund what you have paid..

In accordance with article 103.l of the consolidated text of the General Law for the Defense of Consumers and Users, There is no right of withdrawal for leisure activities booked for a specific date. However, for self-pay tours, we apply a more favorable cancellation policy than required by law.

6. Participation in the tour

The tours last about 2 hours and 15 minutes The tour involves walking through the historic center, with stops along the way. It's advisable to be able to walk for that amount of time.
If you have a medical condition, a mobility limitation, or need any accommodations, Let us know when you bookIn many cases we can adjust the pace or the itinerary.
The under 18 years old They must be accompanied by a responsible adult and do not need to be included in the reservation. The adult accompanying a minor is responsible for their supervision at all times., especially when crossing the street and in crowds.
By participating, you declare that you are in adequate health and mobility for the route. If anything may affect you, please let us know before starting.
We ask that you follow the guide's instructions, especially when crossing the street and in crowded areas.
The guide may change the order of the stops or shorten the itinerary for reasons of safety, construction, demonstrations, mass events or street closures, ensuring that the experience is maintained.
We recommend that you travel with insurance that covers medical assistance and accidents.
We can ask someone to leave the tour if their behavior is offensive, puts the group at risk, or repeatedly impedes the activity.

7. Responsibility

We are responsible for damages resulting from a breach on our part or from the lack of diligence of our guides, under the terms established by Spanish legislation. Nothing said here limits the rights that consumer regulations recognize for you as a consumer.

The activity takes place in public areas. Each participant is responsible for their personal belongings and their own behavior, and must follow the guide's instructions and traffic regulations. We are not responsible for events beyond our control, such as accidents caused by third parties, theft, or incidents on public transportation.

Walking through a city involves the inherent risks of public spaces: traffic, crowds, stairs, uneven pavement, heat, or cold. We ask that you exercise your usual caution and follow the guide's instructions. We are not responsible for services provided by third parties (museums, transportation, restaurants) or for situations of force majeure.

8. Photographs taken during the tour

Sometimes we take group photos for our social media. We always ask for permission first., And saying no is perfectly normal: you don't have to give any explanation and it doesn't affect your participation at all. If you already appeared in a published photo and you want us to remove it, write to us and we'll do it.

9. Claims

If something went wrong, let us know in 4umadrid@gmail.com or via WhatsApp. We prefer to resolve this directly and will do so as soon as possible.

As a consumer, you can also contact the consumer protection agencies of the Community of Madrid or of your place of residence.

10. Modifications

We may update these conditions. They apply to your booking. the conditions in force at the time you made it, not later versions. The current version is always the one published on this page, with the date in the header.