We're on the other side
Customer care
We're a small team and we answer all our own questions. Tell us what you need and we'll get back to you as soon as possible.
Get straight to the point.
What do you need?
Every situation has its quickest way. These are the most common ones.
01
Reserve a place
There's no need to pay anything upfront. Just choose your tour and date on the tours page.View the routes →
02
Change or cancel
You can cancel free of charge up to 24 hours in advance. Contact us via WhatsApp or email, stating your name and the date.Write via WhatsApp →
03
I arrive late to the meeting point
Let us know via WhatsApp and we'll tell you where the group is going so you can join.Notify via WhatsApp →
04
We came as a group
For groups of more than eight people, schools, or companies, we prepare a customized tour. Tell us how many of you there are and what date you're available.Write by email →
05
I've left something out
If you lost anything during the tour, please tell us what it is and which tour you were on. We keep a record of everything.Write by email →
06
Tell us how it went
Reviews are what keep us going, and criticism helps us improve. We value feedback in any way.See reviews →
How to find us
Our channels
For something urgent on the same day as the tour, WhatsApp is the fastest.
Our commitment
We answer, not a robot
We're a small team of guides, so the person who answers you is the same person who will be showing you around Madrid. We try to reply the same day; if you write outside of business hours, we'll get back to you the next morning.
Would you prefer to look at the frequently asked questions first?
Many questions are answered there in a minute, without waiting for an answer.
