{"id":3737,"date":"2025-04-10T16:31:30","date_gmt":"2025-04-10T16:31:30","guid":{"rendered":"https:\/\/4umadrid.com\/?page_id=3737"},"modified":"2026-09-28T13:54:34","modified_gmt":"2026-09-28T11:54:34","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/4umadrid.com\/en\/contacto\/atencion-al-cliente\/","title":{"rendered":"Customer care"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@500;600;700;800&#038;family=Karla:wght@400;500;600;700&#038;display=swap\" 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8px;font-family:var(--font-display);font-weight:700;font-size:clamp(1.15rem,3vw,1.4rem);color:var(--purple-700);letter-spacing:-.01em;word-break:break-word}\n.hm-opinar-nota{font-size:.92rem;color:var(--text-secondary);margin:0}\n.hm-copiar{margin-top:16px;background:none;border:1.5px solid var(--border-default);border-radius:11px;padding:12px 20px;min-height:48px;cursor:pointer;font-family:var(--font-display);font-weight:600;font-size:.97rem;color:var(--purple-700);transition:border-color .16s ease,color .16s ease}\n.hm-copiar:hover{border-color:var(--purple-600);color:var(--purple-800)}\n@media(max-width:420px){.hm-opinar-qr{width:190px;height:190px}}\n#opinar{scroll-margin-top:92px}\n.hm-opinar-marca{display:flex;align-items:center;justify-content:center;height:40px;margin-bottom:20px}\n.hm-opinar-logo-g{height:30px}\n.hm-opinar-ficha .hm-opinar-qr{margin:0 auto 14px}\n.hm-opinar-ficha .hm-opinar-pasos{margin:0 auto 20px;max-width:250px}\n.hm-opinar-ficha .hm-opinar-nota{margin:14px 0 0}\n.hm-opinar-pie{text-align:center;max-width:460px;margin:0 auto;padding-top:30px;border-top:1px solid var(--border-subtle)}\n.hm-opinar-pie .hm-opinar-dir{margin:0 0 6px}\n.hm-nota + .hm-subgrupo{margin-top:38px}\n.hm-aviso-punto-capa{position:fixed;inset:0;background:rgba(30,8,45,.55);display:flex;align-items:center;justify-content:center;padding:20px;z-index:9999;opacity:0;transition:opacity .25s ease}\n.hm-aviso-punto-capa.in{opacity:1}\n.hm-aviso-punto-caja{background:#fff;border-radius:20px;max-width:440px;width:100%;padding:32px;box-shadow:0 30px 70px rgba(30,8,45,.4);position:relative;transform:translateY(10px);transition:transform .25s ease}\n.hm-aviso-punto-capa.in 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class=\"hm-drop-sub\">En espa\u00f1ol \u00b7 todos los d\u00edas 11:15 am<\/span><\/a><a class=\"hm-drop-link\" href=\"https:\/\/4umadrid.com\/madrid-free-tour-history-and-curiosities\/\"><span class=\"hm-drop-tit\">Madrid: history and curiosities<\/span><span class=\"hm-drop-sub\">In English \u00b7 every day 11:15 am<\/span><\/a><a class=\"hm-drop-link\" href=\"https:\/\/4umadrid.com\/el-prado-un-viaje-a-traves-del-arte-y-sus-secretos\/\"><span class=\"hm-drop-tit\">El Prado: arte y secretos<\/span><span class=\"hm-drop-sub\">Visita privada \u00b7 hora a convenir<\/span><\/a><span class=\"hm-drop-sep\"><\/span><a class=\"hm-drop-all\" href=\"https:\/\/4umadrid.com\/tours-en-madrid\/\">Todos los recorridos<\/a><\/div>\n<\/div>\n<div class=\"hm-has-drop\"><a class=\"hm-navlink\" href=\"https:\/\/4umadrid.com\/recomendaciones-en-madrid\/\">Qu\u00e9 ver <svg class=\"hm-caret\" width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" 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href=\"https:\/\/4umadrid.com\/recomendaciones-en-madrid\/donde-comer-en-madrid\/\"><span class=\"hm-drop-tit\">\u00bfD\u00f3nde comer en Madrid?<\/span><\/a><span class=\"hm-drop-sep\"><\/span><a class=\"hm-drop-all\" href=\"https:\/\/4umadrid.com\/recomendaciones-en-madrid\/\">Todas las recomendaciones<\/a><\/div>\n<\/div>\n<div class=\"hm-has-drop\">\n<a class=\"hm-navlink\" href=\"https:\/\/4umadrid.com\/blog-madrid\/\">Blog <svg class=\"hm-caret\" width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\"><path d=\"M5 9l7 7 7-7\"\/><\/svg><\/a><br \/>\n<!--BLOG_MEGA--><\/p>\n<div class=\"hm-mega\">\n<div><a class=\"hm-mega-col-title\" href=\"https:\/\/4umadrid.com\/category\/guia-madrid\/\">Gu\u00eda de Madrid<\/a><a class=\"hm-mega-link\" href=\"https:\/\/4umadrid.com\/que-ver-madrid-de-los-austrias-ruta-a-pie\/\">Qu\u00e9 ver en el Madrid de los Austrias: ruta a pie por sus\u2026<\/a><a 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cliente<\/h1>\n<p class=\"reveal in d2\">Somos un equipo peque\u00f1o y contestamos nosotros mismos. Dinos qu\u00e9 necesitas y te respondemos lo antes posible.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- SEGUN LO QUE NECESITES --><\/p>\n<section class=\"hm-sec\">\n<div class=\"hm-cont\">\n<div class=\"reveal hm-cabecera-sec\">\n<div class=\"hm-eyebrow\">Ve directo al grano<\/div>\n<h2 class=\"hm-h2\" style=\"margin-bottom:16px\">\u00bfQu\u00e9 necesitas?<\/h2>\n<p class=\"hm-lead\" style=\"margin:0\">Cada situaci\u00f3n tiene su v\u00eda m\u00e1s r\u00e1pida. Estas son las m\u00e1s habituales.<\/p>\n<\/div>\n<div class=\"hm-fotos\">\n<div class=\"hm-fic reveal\">\n<div class=\"hm-fic-cuerpo\"><span class=\"hm-fic-num\">01<\/span><\/p>\n<h3 class=\"hm-fic-nombre\">Reservar una plaza<\/h3>\n<p><span class=\"hm-ficha-dato\">No hace falta pagar nada por adelantado. Elige el recorrido y la fecha en la p\u00e1gina de tours.<\/span><a class=\"hm-fic-cta hm-fic-enlace\" href=\"https:\/\/4umadrid.com\/tours-en-madrid\/\">Ver los recorridos &rarr;<\/a><\/div>\n<\/div>\n<div class=\"hm-fic reveal\">\n<div class=\"hm-fic-cuerpo\"><span class=\"hm-fic-num\">02<\/span><\/p>\n<h3 class=\"hm-fic-nombre\">Cambiar o cancelar<\/h3>\n<p><span class=\"hm-ficha-dato\">Puedes cancelar sin coste hasta 24 horas antes. Escr\u00edbenos por WhatsApp o por correo indicando tu nombre y la fecha.<\/span><a class=\"hm-fic-cta hm-fic-enlace\" href=\"https:\/\/wa.me\/34633717016\" target=\"_blank\" rel=\"noopener\">Escribir por WhatsApp &rarr;<\/a><\/div>\n<\/div>\n<div class=\"hm-fic reveal\">\n<div class=\"hm-fic-cuerpo\"><span class=\"hm-fic-num\">03<\/span><\/p>\n<h3 class=\"hm-fic-nombre\">Llego tarde al punto de encuentro<\/h3>\n<p><span class=\"hm-ficha-dato\">Av\u00edsanos por WhatsApp y te decimos por d\u00f3nde va el grupo para que puedas incorporarte.<\/span><a class=\"hm-fic-cta hm-fic-enlace\" href=\"https:\/\/wa.me\/34633717016\" target=\"_blank\" rel=\"noopener\">Avisar por WhatsApp &rarr;<\/a><\/div>\n<\/div>\n<div class=\"hm-fic reveal\">\n<div class=\"hm-fic-cuerpo\"><span class=\"hm-fic-num\">04<\/span><\/p>\n<h3 class=\"hm-fic-nombre\">Venimos en grupo<\/h3>\n<p><span class=\"hm-ficha-dato\">Para grupos de m\u00e1s de ocho personas, colegios o empresas, preparamos el recorrido a medida. 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